Repeat customers are best. Signals creates more of them.

Signals reaches out to customers at the right moment after purchase via iMessage. These conversations surface buying signals: a customer loves a product, wants it in another color, or is running low. Our AI turns those signals into reorders, cross-sells, and upsells inside the same conversation. Brands see 50%+ more repeat purchases from engaged customers.

Results vary by brand, but typical outcomes include 50%+ increase in repeat purchase rate among engaged customers, 4-6x higher conversion than other text campaigns, 20x higher conversion than email campaigns, and measurable cross-sell and upsell revenue. We run controlled A/B tests during your pilot so the impact is quantified, not estimated. See how Quaker Marine drove 51% more repeat purchases.

DTC brands and e-commerce companies that want to turn one-time buyers into repeat customers. Best for brands selling physical products with natural reorder or cross-sell opportunities. Not a fit for teams looking for a bulk SMS marketing tool.

Marketing campaigns broadcast offers to a list. Signals starts 1:1 conversations with customers at the moment they are most engaged, right after they receive their order. Customers reply, share feedback, and buy again inside that conversation. That is why engagement rates reach 61%, versus single-digit rates for email and traditional SMS. Read more in SMS CX Shouldn't Be NoReply.

iMessage is where customers already have real conversations. Messages are read in minutes, not hours. Customers can reply instantly, share photos, and pick up the thread later. No app to install, no inbox to compete with. The result is 61% engagement and real two-way conversations that drive revenue.

The opposite. A well-timed check-in after delivery feels like genuine care, not marketing. Customers respond because the outreach is personal and helpful. About 15% of customers voluntarily share future buying intents during the conversation without being asked.

Signals detects early churn signals like product buildup, skipped orders, or dissatisfaction during post-purchase conversations. Instead of waiting for a cancellation, it proactively adjusts delivery frequency, offers alternatives, or resolves issues, saving subscriptions before they are lost.

Most brands launch in under a week. The typical pilot runs 6 weeks: setup and integration in week 0, limited launch and tuning in weeks 1-2, then a 4-week controlled A/B test. You will have clear revenue attribution data by the end of the pilot. Book a demo to scope yours.

Signals integrates with Shopify, Gorgias, Listrak, Slack, and 50+ other platforms. You provide access to your commerce platform and an escalation path for support. We handle the rest.

Every pilot includes a controlled test with a holdout group. We measure incremental repeat purchase rate, revenue per customer, cross-sell conversion, and subscription retention, comparing Signals-engaged customers against the control. You get a clear dollar-value ROI, not engagement vanity metrics.

We support mutual NDA and DPA, follow SMS opt-out best practices, and maintain an active SOC 2 program. See our security page.