iMessages that convert users and keep them coming back

We see about 2.5 texts per 1,000 impressions, with roughly a 40/60 support-to-sales mix. About 20% of sales conversations result directly in a sale.

Signals creates additional revenue for DTC brands in two ways: it helps new customers buy by answering the questions that block checkout, then it increases LTV from existing customers through reorders, cross-sells, upsells, and subscription saves. Brands see 50%+ more repeat purchases from engaged customers.

Results vary by brand, but typical outcomes include more new-customer purchases from answered questions, 50%+ repeat purchase lift among engaged customers, 4-6x higher conversion than other text campaigns, and measurable cross-sell and upsell revenue. We aim to prove 10x ROI through a refundable 4-week pilot that runs as a randomized control trial. See how Quaker Marine drove 51% more repeat purchases.

DTC brands and e-commerce companies that want to turn one-time buyers into repeat customers. Best for brands selling physical products with natural reorder or cross-sell opportunities. Not a fit for teams looking for a bulk SMS marketing tool.

Marketing campaigns broadcast offers to a list. Signals starts 1:1 conversations with customers at the moment they are most engaged, right after they receive their order. Customers reply, share feedback, and buy again inside that conversation. That is why engagement rates reach 61%, versus single-digit rates for email and traditional SMS. Read more in SMS CX Shouldn't Be NoReply.

iMessage is where customers already have real conversations. Messages are read in minutes, not hours. Customers can reply instantly, share photos, and pick up the thread later. No app to install, no inbox to compete with. The result is 61% engagement and real two-way conversations that drive revenue.

The opposite. A well-timed check-in after delivery feels like genuine care, not marketing. Customers respond because the outreach is personal and helpful. About 15% of customers voluntarily share future buying intents during the conversation without being asked.

Signals detects early churn signals like product buildup, skipped orders, or dissatisfaction during post-purchase conversations. Instead of waiting for a cancellation, it proactively adjusts delivery frequency, offers alternatives, or resolves issues, saving subscriptions before they are lost.

Setup can take 10-20 minutes total when access is ready, because Signals lives on top of your customer stack instead of replacing it. The refundable pilot then runs as a 4-week randomized control trial to tune the first playbooks and measure lift against a holdout. The goal is to prove roughly 10x ROI by the end of the pilot. Book a demo to scope yours.

Signals integrates with Shopify, Gorgias, Listrak, Slack, and 50+ other platforms. It lives on top of the customer stack you already use, so your helpdesk, return portal, SMS marketing tool, and commerce systems can stay in place. You provide access to your commerce platform and an escalation path for support; we handle the rest.

Every pilot is refundable and includes a randomized control test with a holdout group. We measure incremental new-customer conversion, revenue per customer, cross-sell conversion, repeat purchase rate, and subscription retention. Signals typically charges per engaged conversation per month, so ROI is measured against actual conversation volume and cost.

Signals typically charges per engaged conversation per month. Exact pricing depends on expected volume and refundable pilot scope, which is why we usually scope pricing and ROI together in the demo.

We support mutual NDA and DPA, follow SMS opt-out best practices, and maintain an active SOC 2 program. See our security page.