Active Check-ins
1,284
+ 8.2%Currently open conversations
Backed by 
Increase margins by 20% with proactive high-touch support
AI-powered post-purchase messaging that reduces returns and increases repeat purchases for e-commerce brands.
Integrates with
Shopify 
Gorgias 
Linq 
Slack
Shopify Gorgias Linq Slack 9:41 
251 
Brand 
Hi Emma, this is Oliver from (Brand). Saw your wrap dress got delivered. How’s it so far? Anything we can help with??
Haven't tried it on yet.
All good. I'll follow up in a few days so we can make sure it's perfect before you wear it.
Hi Emma, just wanted to check back in one time in case this got lost. If all is good then no worries. Wishing you a great week ahead!
I tried it but I wish it was a little smaller and lighter green.
Can you send a quick photo so I can see what you have?
Got it! I found the same style in a lighter sage, size 6 instead of 8. Would you like to exchange?
Yes!
Delivered
Great! I'm setting up the exchange now. You'll get a return label for the current dress.
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Integrates with
Shopify Gorgias Linq Slack Integrates with Shopify Gorgias Linq Slack
Shopify Gorgias Linq Slack Shift returns into exchanges without increasing overall volume
Real results from our customers.
A proactive text that feels like a real associate.
If they haven't tried it yet, no problem. We'll reach out again later.
Support that saves the sale: fit & styling guidance, plus tailored exchange recommendations.
If a return is needed, use photos to decide: restock, rework, or keep‑it.
60% reply rate
Customers happy with their order still engaged with our check-ins.
78% reply rate
Customers with issues engaged, letting us offer exchanges.
71% exchange rate
Of return requests were converted into exchanges.
A good return experience leads to 3x more repeat purchases.
Calculate your ROIMeet customers in the exact moment they need confidence
Most conversations resolve fully with AI. When something unusual appears, it escalates to a human in the same thread, and your team can step in at any moment without losing context.
Acme Apparel
Conversations
Activity
Status
Emma S.
+1 (415) 555-0192 2/16/2026, 11:12 AM
Make empathy operational across CX, merchandising, and ops
See, in one view, where trust was restored, where margin was protected, and exactly where your team should act next.
Check-ins Sent
4,932
+ 12.4%Total in selected period
Response Rate
74%
+ 4.1%Customers who replied
Avg Resolution Time
1.8 days
- 0.4dTime from issue to outcome
Outcomes
Distribution across all intervention decisions
Kept
Exchanged
Dispose (Exchange)
Returned
Pending
Recent Activity
Latest check-ins and outcomes from the queue
+1 (415) 555-0192
AutomatedWrap Dress
Kept after fit guidance
+1 (323) 555-0176
EscalatedLinen Set
Exchange approved by agent
+1 (646) 555-0138
AutomatedClassic Tee
Photo verified, disposal refund
+1 (206) 555-0107
BlockedRelaxed Jogger
No reply, reminder queued
Turn customer voice into better product decisions
Get a clear answer on what is breaking, why it is happening, and who should own the fix this week.
Products
Try: Most complaints Fit issues Quality defects
From Our Blog
Learn about proactive customer experience, reducing returns, and building customer loyalty in e-commerce.
SMS CX Shouldn't Be NoReply
E-commerce made returns frictionless by eliminating the moment to help. Proactive SMS gives that moment back, and customers don't experience it as friction. They experience it as care.
The End of Reactive Support
How proactive post-purchase engagement can prevent returns, convert refunds to exchanges, and build customer loyalty in e-commerce.
Ready to try Return Signals?
We're onboarding a small group of apparel and DTC brands for early access.
Book a Demo