Active Check-ins
1,284
+ 8.2%Currently open conversations
Backed by 
AI concierge for brands to cross-sell related products send timely restock alerts remember key dates make exchanges effortless build lasting brand loyalty collect real product feedback build real relationships prevent returns with care tips uncover hidden product insights create genuine brand love
Post-delivery texts that start meaningful conversations.
61% of customers answer our texts.
More than 4x the engagement of Attentive, Klaviyo, and Postscript
9:41 
251 
Brand
iMessage
Learn that a happy customer wants the same jacket in a different color and send them a direct link to purchase Learn from customer that they want an item currently out of stock and notify them when it comes back in stock Discover that an order is a birthday gift, remember the date, and reach out next year when the occasion comes around again Catch a sizing issue before it becomes a return and complete a size exchange over text in under 24 hours Surface product requests from your most loyal customers and feed them directly to your product team Capture specific sizing feedback from a repeat customer and route it to the product team to improve future runs Make a memorable first impression with a new customer and turn a fit concern into a positive brand experience Address a care concern before the customer initiates a return, saving the sale with a simple washing tip Turn a return into a learning moment by uncovering that a customer expected heavier fabric, then redirect them to the right product Delight a happy customer by engaging with how they style the product, deepening emotional connection with the brand
Integrates with
Shopify 
Gorgias Integrates with Shopify Gorgias and 50+ other integrations
Shopify Gorgias Build a relationship, not a quick sell
61% response rate
<0.1% opt-out rate
90%+ positive sentiment
The highest engagement tool available on the market
Return Signals Post-delivery check-in via SMS
Postscript Post-purchase SMS flow
Omnisend Automated SMS flows
Klaviyo Post-purchase email flow
Reply rate measures customers who respond in conversation. CTR measures link clicks. Sources: Klaviyo 2025 Benchmarks, Omnisend 2026 Benchmarks, Postscript 2026 SMS Benchmarks.
Meet customers in the exact moment they need confidence
Most conversations resolve fully with AI. When something unusual appears, it escalates to a human in the same thread, and your team can step in at any moment without losing context.
Acme Apparel
Conversations
Activity
Status
Emma S. 2
3m ago Hi Oliver! I tried it on, I just wish it were a bit smaller and a lighter green
AI Automated
Jacky R.
11m ago Can we exchange for a smaller size?
Human Escalated
Mina K.
26m ago Photo uploaded for quality issue
AI Automated
Dara P.
47m ago No response yet, reminder scheduled
Blocked
Emma S.
+1 (415) 555-0192 2/16/2026, 11:12 AM
Make empathy operational across CX, merchandising, and ops
See, in one view, where trust was built, where relationships deepened, and exactly where your team should act next.
Check-ins Sent
4,932
+ 12.4%Total in selected period
Response Rate
74%
+ 4.1%Customers who replied
Avg Resolution Time
1.8 days
- 0.4dTime from issue to outcome
Outcomes
Distribution across all intervention decisions
Kept
Exchanged
Dispose (Exchange)
Returned
Pending
Recent Activity
Latest check-ins and outcomes from the queue
+1 (415) 555-0192
AutomatedWrap Dress
Kept after fit guidance
+1 (323) 555-0176
EscalatedLinen Set
Exchange approved by agent
+1 (646) 555-0138
AutomatedClassic Tee
Photo verified, disposal refund
+1 (206) 555-0107
BlockedRelaxed Jogger
No reply, reminder queued
Turn customer voice into better product decisions
Get a clear answer on what is breaking, why it is happening, and who should own the fix this week.
Products
Try: Most complaints Fit issues Quality defects
From Our Blog
Learn about proactive post-purchase engagement, customer relationships, and building loyalty in e-commerce.
Post-Purchase Concierge vs SMS Marketing, Helpdesks, and Return Portals
How building a one-to-one relationship with every customer differs from broadcast SMS, support ticketing, and self-serve return portals.
SMS CX Shouldn't Be NoReply
E-commerce made returns frictionless by eliminating the moment to help. Proactive SMS gives that moment back.
The End of Reactive Support
How proactive post-purchase engagement can prevent returns, convert refunds to exchanges, and build customer loyalty in e-commerce.
Frequently Asked Questions
Learn how Return Signals helps brands build deeper customer relationships through high-engagement post-purchase conversations.
Who is this for, and who is it not for?
Best for brands that care about building lasting customer relationships and want a high-touch post-purchase experience. Not a fit for teams that want to use SMS purely as a marketing channel.
Why reach out after delivery?
The moment after delivery is when customers are most engaged with your product. A personal check-in at this point opens a natural conversation — about fit, styling, care, or just to say thanks. This is when relationships are built. Read more in The End of Reactive Support.
Does proactive SMS feel like friction to customers?
Not when done right. A post-delivery check-in is typically experienced as genuine care, not marketing. Customers respond because the outreach feels personal and helpful — that is why engagement rates reach 61%. See SMS CX Shouldn't Be NoReply.
Why use SMS instead of email, web chat, or app-only support?
SMS supports both quick and delayed replies, works natively with photos, and reaches customers in a thread they already use without requiring app install. We break down the channel tradeoffs in this post.
How long does it take to launch and prove value?
Most programs start with a 6-week pilot: setup, integration, compliance, and QA in week 0; limited launch and tuning in weeks 1-2; then a 4-week controlled test before broader rollout. To scope your pilot, book a demo.
What kind of results should we expect?
Brands typically see 61% customer engagement rates — 2-3x higher than abandoned cart or email campaigns. Beyond engagement, outcomes include more exchanges over refunds, actionable product feedback, and stronger customer lifetime value.
What does the customer experience look like?
Customers receive a friendly, personal check-in via text after their order arrives. The conversation flows naturally — they can share feedback, ask about care or styling, request an exchange, or simply say thanks. It feels like texting a knowledgeable friend at the brand.
How do customers respond to outreach?
Overwhelmingly positively. Customers appreciate being asked how things are going. Many share detailed feedback, ask follow-up questions, or express surprise that a brand cares enough to check in. Engagement rates reach 61% because the outreach feels genuine.
What should a pilot measure?
Primary metrics are engagement rate, customer sentiment, and exchange-to-refund ratio. Secondary outcomes include product feedback quality, repeat purchase behavior, and support ticket deflection.
What is required from our team to get started?
You provide Shopify and Gorgias access, an escalation path for support, and alignment on legal/compliance, pilot metrics, and customer inclusion criteria.
How do you handle security and SMS compliance?
We support mutual NDA and DPA, follow SMS opt-out best practices, and maintain an active SOC 2 program. See our security page.
How does engagement translate to business value?
High engagement drives measurable outcomes: more exchanges instead of refunds, actionable product insights for merchandising, and stronger customer relationships that increase lifetime value. We run controlled tests to quantify impact. Book a demo for a tailored estimate.
Ready to engage your customers?
Join the brands building real relationships with their customers through high-touch, automated conversations.