Insights on e-commerce returns, post-purchase experience, and how AI is transforming customer servicehttps://www.returnsignals.com/en-usCopyright 2026 Signalsnoreply@returnsignals.com (Signals)noreply@returnsignals.com (Signals Team)1440https://www.returnsignals.com/blog/gemini-3-7-flash-main-agent-eval/https://www.returnsignals.com/blog/gemini-3-7-flash-main-agent-eval/Gemini 3.7 Flash High matched our production Gemini 3.5 Flash configuration on 35 customer-agent tasks while cutting Standard-tier cost per run by 52%.Thu, 13 Aug 2026 00:00:00 GMTAIengineeringe-commerceGeminiIlya Valmianskihttps://www.returnsignals.com/blog/gemini-3-5-flash-lite-agent-eval/https://www.returnsignals.com/blog/gemini-3-5-flash-lite-agent-eval/We benchmarked Gemini 3.5 Flash-Lite against Gemini 3.1 Flash-Lite and Gemini 3 Flash Preview on an e-commerce catalog agent. The newer model cost more and passed fewer tasks end to end.Thu, 23 Jul 2026 00:00:00 GMTAIengineeringe-commerceGeminiIlya Valmianskihttps://www.returnsignals.com/blog/jordan-craig-case-study/https://www.returnsignals.com/blog/jordan-craig-case-study/In a completed A/B test across thousands of customers, each Signals conversation with a Jordan Craig customer added an estimated $30 in repeat revenue within two weeks of the post-delivery check-in, measured against a randomized holdout.Mon, 15 Jun 2026 00:00:00 GMTcase studye-commercecustomer experienceiMessagestreetwearrepeat purchaseSignals Teamhttps://www.returnsignals.com/blog/what-apparel-retailers-learn-post-delivery-texts/https://www.returnsignals.com/blog/what-apparel-retailers-learn-post-delivery-texts/Signals data from thousands of post-delivery conversations shows why ordinary customer replies can become service recovery, repeat purchases, and usable retail intelligence.Thu, 30 Apr 2026 00:00:00 GMTapparelcustomer experienceiMessagerepeat purchasepost-purchaseAIIlya Valmianskihttps://www.returnsignals.com/blog/memory-post-delivery-revenue-channel/https://www.returnsignals.com/blog/memory-post-delivery-revenue-channel/A post-delivery text thread that remembers the exchange, the gift recipient, and the product a customer was already eyeing stops being a delivery check-in and starts earning revenue, conversation after conversation.Tue, 14 Apr 2026 00:00:00 GMTcustomer experiencesupporte-commercedataAIpost-purchaserepeat purchaseIlya Valmianskihttps://www.returnsignals.com/blog/quaker-marine-case-study/https://www.returnsignals.com/blog/quaker-marine-case-study/In a randomized experiment across 1,910 customers, Signals lifted repeat purchases by 16% at 3 weeks. Among customers who engaged in post-delivery conversations on iMessage and RCS, repeat purchase rates were 51% higher.Wed, 08 Apr 2026 00:00:00 GMTcase studye-commercecustomer experienceiMessagerepeat purchaseSignals Teamhttps://www.returnsignals.com/blog/ecomm-cx-marketing-return-platforms/https://www.returnsignals.com/blog/ecomm-cx-marketing-return-platforms/How building a one-to-one relationship with every customer differs from broadcast SMS, support ticketing, and self-serve return portals.Mon, 02 Mar 2026 00:00:00 GMTcustomer engagementsmscustomer experienceAIcomparisone-commerceIlya Valmianskihttps://www.returnsignals.com/blog/best-apparel-customer-support-platforms-2026/https://www.returnsignals.com/blog/best-apparel-customer-support-platforms-2026/A 2026 comparison of Gorgias, Zendesk, Intercom, Gladly, Re:amaze, and Signals for apparel brands. Helpdesks, chat suites, and personal customer relationships through concierge texting.Fri, 27 Feb 2026 00:00:00 GMTcustomer supporthelpdeskcomparisone-commerceapparelsmscustomer engagementIlya Valmianskihttps://www.returnsignals.com/blog/best-apparel-texting-services-2026/https://www.returnsignals.com/blog/best-apparel-texting-services-2026/A 2026 comparison of Attentive, Postscript, Klaviyo, Yotpo SMSBump, Emotive, and Signals for apparel brands. Marketing broadcasts vs two-way conversations.Thu, 26 Feb 2026 00:00:00 GMTsmstextingcomparisone-commerceapparelcustomer engagementretentionIlya Valmianskihttps://www.returnsignals.com/blog/best-apparel-return-portals-2026/https://www.returnsignals.com/blog/best-apparel-return-portals-2026/A 2026 comparison of Loop, Narvar, AfterShip, Happy Returns, ReturnGO, and Signals for apparel brands. What each tool does best and where the personal customer relationship fits.Wed, 25 Feb 2026 00:00:00 GMTreturnsreturn portalexchangescomparisone-commerceapparelcustomer engagementIlya Valmianskihttps://www.returnsignals.com/blog/sms-cx-shouldnt-be-noreply/https://www.returnsignals.com/blog/sms-cx-shouldnt-be-noreply/E-commerce made returns frictionless by eliminating the moment to help. Proactive SMS gives that moment back.Tue, 20 Jan 2026 00:00:00 GMTreturnse-commercecustomer experienceAIpost-purchaseIlya Valmianskihttps://www.returnsignals.com/blog/return-starts-before-return/https://www.returnsignals.com/blog/return-starts-before-return/How proactive post-purchase engagement can prevent returns, convert refunds to exchanges, and build customer loyalty in e-commerce.Tue, 13 Jan 2026 00:00:00 GMTreturnse-commercecustomer experienceAIpost-purchaseIlya Valmianski