Outbound texts that start meaningful conversations.
The only AI agent allowed to send outbound iMessages, customized to your workflows to drive 50%+ more repeat purchases
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Integrates with
Shopify 
Gorgias Shopify Gorgias Read how Signals helps customers build relationships, increase revenue, and improve customer satisfaction.
“My philosophy has always been to make a customer, not a sale. Signals gives us a way to do online what the best retailers have always done in person.”
Kevin McLaughlin · Owner, Quaker Marine Supply Co.
Most conversations resolve fully with AI. When something unusual appears, it escalates to a human in the same thread, and your team can step in at any moment without losing context.
Hi Oliver! I tried it on, I just wish it were a bit smaller and a lighter green
Can we exchange for a smaller size?
Photo uploaded for quality issue
No response yet, reminder scheduled
Get a clear answer on what is breaking, why it is happening, and who should own the fix this week.
Learn about proactive post-purchase engagement, customer relationships, and building loyalty in e-commerce.
In a randomized experiment across 1,910 customers, Signals lifted repeat purchases by 16% at 3 weeks. Among customers who engaged in post-delivery conversations on iMessage and RCS, repeat purchase rates were 51% higher.
How building a one-to-one relationship with every customer differs from broadcast SMS, support ticketing, and self-serve return portals.
E-commerce made returns frictionless by eliminating the moment to help. Proactive SMS gives that moment back.
Learn how Signals helps companies build deeper customer relationships through high-engagement outreach conversations.
Best for companies that sell physical products or experiences and want a high-touch post-purchase relationship with their customers. That includes DTC brands, B2B suppliers, hospitality businesses, and subscription companies. Not a fit for teams that want to use SMS purely as a marketing channel.
The moment after a customer buys, receives, or experiences your product is when they're most engaged. A personal check-in at that point opens a natural conversation: about fit, onboarding, booking, reordering, or just to say thanks. This is when relationships are built. Read more in The End of Reactive Support.
Not when done right. A well-timed check-in is typically experienced as genuine care, not marketing. Customers respond because the outreach feels personal and helpful, whether it's about a recent delivery, a new subscription, or an upcoming trip. That's why engagement rates reach 61%. See SMS CX Shouldn't Be NoReply.
SMS supports both quick and delayed replies, works natively with photos, and reaches customers in a thread they already use without requiring app install. We break down the channel tradeoffs in this post.
Most programs start with a 6-week pilot: setup, integration, compliance, and QA in week 0; limited launch and tuning in weeks 1-2; then a 4-week controlled test before broader rollout. To scope your pilot, book a demo.
Brands typically see 61% customer engagement rates, 2-3x higher than abandoned cart or email campaigns. Beyond engagement, outcomes vary by use case: more exchanges over refunds, cross-sell and upsell revenue, qualified B2B leads, subscription upgrades, actionable product feedback, and stronger customer lifetime value.
Customers receive a friendly, personal check-in via text at the right moment: after delivery, after booking, after their first subscription order. The conversation flows naturally. They can share feedback, ask questions, swap a size, book an excursion, reorder, or just say thanks. It feels like texting a knowledgeable friend at the brand.
Overwhelmingly positively. Customers appreciate being asked how things are going. Many share detailed feedback, ask follow-up questions, or express surprise that a brand cares enough to check in. About 15% of customers voluntarily share future buying intents during the conversation, without being asked.
Primary metrics are engagement rate and customer sentiment. From there, the right secondary metrics depend on your use case: exchange-to-refund ratio, cross-sell conversion, lead qualification rate, subscription upgrade rate, product feedback volume, or support ticket deflection.
You provide access to your commerce or booking platform, an escalation path for support, and alignment on legal/compliance, pilot metrics, and customer inclusion criteria. We integrate with Shopify, Gorgias, and other systems.
We support mutual NDA and DPA, follow SMS opt-out best practices, and maintain an active SOC 2 program. See our security page.
High engagement drives measurable outcomes across use cases: more exchanges instead of refunds, cross-sell revenue from personalized recommendations, qualified leads handed to sales, subscription upgrades, and actionable product insights for merchandising. We run controlled tests to quantify impact. Book a demo for a tailored estimate.
Join the brands building real relationships with their customers through high-touch, automated conversations.