The AI store associate that
turns buyers into regulars

Marketing SMS broadcasts campaigns to opted-in lists, while customer support software waits for someone to ask for help. Signals gives nearly every customer an AI store associate that keeps one personal conversation open across support, product discovery, and repeat purchases. It complements both systems instead of replacing them.

Signals creates additional revenue for DTC brands in two ways: it helps new customers buy by answering the questions that block checkout, then it increases LTV from existing customers through reorders, cross-sells, upsells, and subscription saves. Brands see 50%+ more repeat purchases from engaged customers.

Results vary by brand, so we measure ROI against a randomized holdout in your own Shopify order data. Jordan Craig made an extra $30 in repeat revenue from every Signals conversation after 2 weeks, and Quaker Marine saw 51% more repeat purchases among engaged customers. We also track new-customer conversion, cross-sells, subscription retention, and returns avoided.

DTC brands and e-commerce companies that want to turn one-time buyers into repeat customers. Best for brands selling physical products with natural reorder or cross-sell opportunities. Not a fit for teams looking for a bulk SMS marketing tool.

iMessage is where customers already have real conversations. Messages are read in minutes, not hours. Customers can reply instantly, share photos, and pick up the thread later. No app to install, no inbox to compete with. The result is 61% engagement and real two-way conversations that drive revenue.

The opposite. A well-timed check-in after delivery feels like genuine care, not marketing. Customers respond because the outreach is personal and helpful. About 15% of customers voluntarily share future buying intents during the conversation without being asked.

Signals detects early churn signals like product buildup, skipped orders, or dissatisfaction during post-purchase conversations. Instead of waiting for a cancellation, it proactively adjusts delivery frequency, offers alternatives, or resolves issues, saving subscriptions before they are lost.

Setup can take 10-20 minutes when access is ready because Signals connects to your existing customer stack instead of replacing it. From there, we configure the first playbooks, begin a controlled rollout, and measure the results against a holdout in your own order data. Book a demo to plan yours.

Signals connects to Shopify, Gorgias, Zendesk, Gladly, Loop, Redo, Subscribfy, Listrak, Manhattan Associates, EasyPost, Slack, and more. It lives on top of the customer stack you already use, so your helpdesk, return portal, SMS marketing tool, and commerce systems can stay in place. You provide access to your commerce platform and an escalation path for support; we handle the rest.

Signals pricing is based on expected conversation volume and the channels and workflows you want to run. We review those inputs with you, model the expected ROI, and provide a clear proposal before launch.

We separate support and customer-initiated conversations from optional unsolicited marketing. When marketing is enabled, we gate brand-initiated sends by channel, consent state, and restricted-state signals, honor STOP-style and natural-language opt-outs, and maintain an active SOC 2 program. See our compliance page and security page.